Return & Refund Policy
We have a 30-day return policy. Returns must be requested and initiated within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition in which you received it
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be returned in its original packaging
- Include the receipt or other proof of purchase
Items that do not meet these requirements may not be accepted.
Starting a Return
To request a return, please contact us at info@joselinsfashionboutique.com within 30 days of receiving your order. Please include your order number and the reason for your return.
If your return request is accepted, we will provide you with instructions explaining how and where to return your package.
Items returned without first contacting us and receiving return authorization will not be accepted.
Please do not send returns directly to the address shown on your package unless instructed to do so by our customer service team.
For questions regarding a return, contact us at info@joselinsfashionboutique.com .
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us immediately if your item is defective or damaged, or if you received an incorrect item. This allows us to evaluate the issue and provide an appropriate solution.
When contacting us, please include your order number and clear photographs showing the issue.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item, color, or size is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.
Refunds
We will notify you after we have received and inspected your return. We will also let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 days.
Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
Please remember that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@joselinsfashionboutique.com.
Return Shipping
Return shipping costs are paid by the customer, unless the item was damaged, defective, or incorrect.
Any applicable return shipping costs will be communicated to you before your return is approved.
We do not charge a restocking fee.
We are not responsible for returned packages that are lost or damaged in transit. We recommend keeping your return receipt and tracking information until your refund has been completed.
State-Specific Consumer Rights
This Return and Refund Policy applies to orders shipped within the United States.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal, state, or local consumer-protection laws.
Contact Information
Store name: Joselin's Fashion Boutique
Company name: GVA TRADING LLC
Company address: 15442 Ventura Blvd.
Ste 201-2035
Sherman Oaks, California 91403
United States of America
Return warehouse address: Returns must only be sent to the address provided in your approved return instructions.
Company registration number: 2025-001819065
Phone: +13074492564
Email: info@joselinsfashionboutique.com
Customer Service Hours
Monday through Friday: 9:00 AM–5:00 PM (ET)
We aim to respond to all customer inquiries within 24 hours.