Frequently Asked Questions

How can I track my order?

You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy?Click here to track your order directly.

Do you provide size information?

Yes. Most products include a detailed size chart. Still unsure or a size chart missing? Feel free to reach out, we’re happy to help.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.

Once we have received your return, please allow up to 10 days for the refund to be processed and credited back to your account.

You can find our full return policy here:
Return Policy

What should I do if my order arrives damaged?

If your order arrived damaged, please contact us as soon as possible. Simply email info@joselinsfashionboutique.com with:

– Your order number
– Clear photos of the damage
– A short description of the issue

We’ll make it right as quickly as possible. Thank you for being part of our Joselin's Fashion Boutique community — your satisfaction matters to us. 

Do you ship to the U.S.?

Yes. We currently only deliver to the U.S.

The estimated delivery time is:

Processing time: 2–3 working days (Monday–Friday)

Shipping time: 4–9 working days (Monday–Friday)

Total delivery time: approx. 6–12 working days from date of purchase.

Further details can be found in our shipping policy.

As part of our exclusive sale, we’re experiencing a higher volume of orders, so your patience means the world to us. We’re doing everything we can to deliver your pieces as swiftly as possible.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro

Do you have any further questions?

If your question has not been answered above, our customer service team will be happy to help.

Contact us here:
Contact Us
Email: info@joselinsfashionboutique.com
Tel.: +13074492564

Our customer service responds within 24 hours on working days (Monday-Friday)